Self Service Payroll - Frequently Asked Questions

Here is a list of common questions and answers about our self- service payroll option.
(Click each point to view more details)

What is included in Self Service?

Self-Service gives you everything you need to process your payroll from start to finish and in the most economical way. We will set up your payroll for you at no cost and provide you with a login ID and password. You are then ready to enter your work hours and calculate your payroll immediately.

Creating the EFT file and uploading to your bank is a one-minute process (and a cost saving because you perform this action yourself). Similarly, we provide the CRA remittance amounts so that you can pay them online - that's another fee that can be saved by having the tools required right in the software. Outside of your regular pay run, you can also also create ROEs and T4s as needed.

How much does Self-Service cost?

Each pay run costs just $1.30 per employee plus a base fee of $10.00 plus taxes. You are also billed one annual fee of $25.00 to cover your technical support plan and data storage. Visit the following link to view our pricing details and to learn about the others services that we provide: https://www.enetemployer.com/canadian-payroll-pricing.html

What if I need support with my self-service payroll?

You can email our support team, or call our toll-free phone line during regular business hours to receive assistance with questions about your payroll.

Can I calculate my payroll and have you pay the employees and the CRA on by behalf?

Yes. This is called our Partial Service payroll option. Once you calculate and and close your payroll, we will take over and pay both your employees as well as your CRA remittances for each pay period.

Can I correct my payroll if I make an error?

Yes, as long as you have not proceeded with employee payments and CRA remittances, you can use the Un-Close feature that allows you to revert the effects of the most recently closed payroll. If you have already made employee or CRA payments, you can correct the errors by using an Additional, Extra, or Reversal pay type. You can also use the Restore feature to reset your entire database to a previous state.

Do you have any minimum contract terms?

No. There are no contracts or time restrictions involved. eNETEmployer is an easy month-to-month service that you may cancel at any time without penalty.

Do I need to contact you when I add more employees?

No. Your fees will be updated automatically based on the number of employees that were added/paid in your payroll.

FAQs on our other programs and services: