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This pages displays a list of warnings and messages that may appear when working with eNETEmployer. A description and cause appears for each message along with a suggestion on how to correct the issue. Some of the messages are warnings only and will not prevent you from carrying out the requested action. Other messages may require that you correct an item before proceeding with the requested action.
| Message | Cause | Solution |
|---|---|---|
| # Validation Error: Value is required. | This message occurs when you attempt to save a row, but have not entered a numerical value in its # column.. | To correct this, enter a numerical value in the row's # column. |
| <Date> could not be understood as a date. | This message occurs when you try to save a row, but one of the dates has not been been entered in the correct format (i.e. mmm/dd/yyyy). | To correct this, adjust the offending date field to adhere to the correct date format of mmm/dd/yyyy. |
| <Earning Name> An Earning item must be created before creating <Accumulator> | This message occurs when you attempt to calculate a payroll, but have disabled the earning that is associated with the listed accumulator. | To correct this, ensure that all earnings and their associated accumulators are active prior to calculating the payroll. |
| <Earning Name> An Earning item must be created before creating <Earning Name> | This message occurs when you are importing an employee with a template that contains an earning that is set to "As rate of", but the earning on which it is based is not included. | To correct this, ensure that the base earning (on which the "As rate of" earnings are based) is included in the employee template(s) that are included in your import fle. |
| <nnn> must be a number consisting of one or more digits | This message occurs when you enter a non-numerical value (decimal, slash, period, etc.) into a cell that requires a numerical value only. | To correct this, only use numerical values when assigning a number in these types of cells. |
| Access violation! Missing privileges to view this information! | This message occurs when you attempt to view an item for which you have not been assigned the necessary user privileges. | To correct this, please check with your payroll administrator to ensure that your user account has been assigned the appropriate viewing/editing privileges. |
| AdjustLeadingZero fail to format str: ##### ### ####### longer than allowed length: 5 Generate report test failed. | This message occurs when you choose the Test button for the Generate EFTs report, but one or more employee bank accounts are separated by spaces instead of hypens. | To correct this, open the Employee - Bank Accounts screen and replace all spaces with hypens. |
| An empty document was generated, please check your parameters. If you believe that this report should contain information, please contact your administrator. | This message occurs when you generate a report, but the resulting report does not contain any data. | To correct this, review your payroll data and settings to ensure that the report contains valid data on which to base the report. |
| An Earning Item must be created before creating | This message occurs when you are attempting to apply the Rate of Earning setting when the base earning does not exist (i.e. the earning rate must be based on an existing earning). | To correct this, go the Current Payroll - Earnings screen and ensure that a valid earning exists. |
| Bad email address: | This message occurs when you have entered an email address that does not conform to the required format. | To correct this, you must enter the email address in the required format. Valid email addresses, such as john.smith@example.com are made up of the name, followed by the @ symbol, followed by a domain. The domain part is not case-sensitive, but the name portion may be, depending on the persons email server settings. Underscores and hyphens are permitted, but other special characters (e.g. #, $, !, quotes and spaces) are not. This message appears on the User - Options page. |
| Calculation error! Net amount "nnn" exceeds Controls Max Net Amount "nnn". | This message occurs when you calculate a payroll where a pre-defined maximum amount for a single cheque or EFT has been breached. This may be due to a mistyped character/value or other data entry error. | To correct this, carefully review the employee's work hours and/or other data and update the offending item as needed. This message appears on the Payroll Processing - Calculations page. |
| Calculation for pay date <d/mm/yyyy> can not be performed at this time. The system does not have calculation parameters for this pay date. | This message occurs when you attempt to calculate a payroll with a Pay Date that either falls into the latter half of the year (after July 1st), or into the following year, but eNETEmployer has not yet updated the tax settings for that period. | To correct this, you must wait to perform your payroll calculation until eNETEmployer has been updated with the tax settings for either the latter half of the year, or the subsequent year. Tax updates are typically applied to the sysem in mid-June (for pay dates after July 1st), or mid-December (for pay dates after Jan. 1st of the following year). |
| Cannot close the pay - new transactions exist - please recalculate before closing the pay. | This message occurs when you attempt to close a pay where uncalculated transactions exist. | To correct this, you must first calculate the pay and verify the results accordingly using the Pay Register report. This message appears on the Payroll Processing - Calculations page. |
| Cannot delete a pay-sequence that was closed after: <date> - use Un-close first. | This message occurs when you attempt to delete a pay sequence that is closed. | To correct this, use the Unclose button to reopen the payroll, and then delete it. |
| Cannot delete "Full Rate" Account! | This message occurs when you are attempting to remove the Full Rate Business Number row. This row cannot be removed once it has been created. | There is no valid reason to delete the row since all of the cells can simply be edited as needed (rather than attempting to remove the row altogether). This message appears on the Current Payroll - Business Accounts screen. |
| Cannot delete "nnn". It is referenced by the following: | This error message occurs when you attempt to delete an item that is linked to another item in the program. For example, If you created an earning and then applied it to an employee, the program would display the error if you attempted to remove the earning (e.g. it cannot be removed because an employee is using it in their calculations). | To correct this, edit the payroll item to which the offending item is linked and remove it so that it is no longer used (referenced) by any other item. For example, if you are trying to delete a pay sequence that is linked to one or more reports, you can either 1) Make any simple data change that causes the Payroll Processing - Calculations screen's Calculate button to switch to Red (indicating that it is no longer the last "calculated" sequence), or, 2) Open the Payroll Processing - Reports screen and edit all of the pay sequences in the Payroll column to refer to an earlier sequence than that of the one you are trying to delete. Click here to read more about deleting linked items. |
| Cannot delete "nnn" - Year to date exist. | This error message occurs when you attempt to delete an item that has associated year-to-date values. For example, if you have calculated and closed a payroll where one or more employees earned income for an earning entitled "Regular", the earning record will now have associated YTD values. | You cannot delete payroll items that have associated YTD values. The applies to earnings, deductions and benefits, and accumulators. |
| Cannot delete the default distribution. | This error message occurs when you attempt to delete the default distribution. This is not permitted because the program requires at least one distribution record at all times in order to record transactions and to create journal entry items. | Since you are not permitted to delete the default distribution record, there is no action to be taken. If you do not want to use the current distribution record for some reason (i.e. it contains distribution codes and/or descriptions that are no longer applicable to the current payroll), then consider adding a new distribution record, and then set the new one as the default. You can also edit the orignal distribution record to conform to your current payroll needs. Click here to read more about payroll Distributions. |
| Cannot save user: <user@companyname> Password must be set! | This error message occurs when you insert a new user in the Admin - Users screen, and then attempt to delete it before it has been saved for the first time. | To correct this, save the new user, and then retry the Delete function. |
| Duplicate symbol "nnn" | This message occurs when you attempt to Save or Test a function when your Values column contains one or more symbols of the same character. | To correct this, carefully review the Values for the Function row and ensure that each one is unique (and are represented correctly in the Expression cell). This message appears on the Current Payroll - Functions page. |
| Employee <number>: <name> already has an accumulator item, use Add Accumulator to add more items. | This message occurs when you choose the New button on the Employee - Accumulator Items screen for an employee who already has one or more accumulators assigned. | If you wish to add an another accumulator to the employee, you must use the Add Ded & Ben button on their primary row. |
| Employee <number>: <name> already has a deduction-benefit item, use Add Add Ded & Ben to add more items. | This message occurs when you choose the New button on the Employee - Deduction and Benefit Items screen for an employee who already has one or more earnings assigned. | If you wish to add an another earning to the employee, you must use the Add Earning button on their primary row. |
| Employee <number>: <name> already has an earning item, use Add Earning to add more items. | This message occurs when you choose the New button on the Employee - Earnings Items screen for an employee who already has one or more earnings assigned. | If you wish to add an another earning to the employee, you must use the Add Earning button on their primary row. |
| Employee with SIN: nnnnnnnnn" already exists. | This message occurs when you try to save an employee but their SIN matches that of another employee who already exists in the Employee Database. This typically happens when you are trying to add a new employee in the Employee - Setup Employee screen, but they were already added in the past and have been either deleted, or are terminated, on leave, etc. (employees only appear in program screens if they have an "Active" status). | The solution depends on your situation: a) If you are trying to enter a new employee and they are not currently in your employee database (i.e. they have never been added in the past), then ensure that their SIN is unique and does not match any other employee in your Employee Database, or, b) if you are trying to add an employee who already exists in the Employee Database, then delete the employee you are trying to add and reactivate the existing employee by changing their status to "Active", (note that you may need to "Undelete" them first if they have been deleted). |
| eNETEmployer is not available at the moment. Please try again later. | This message occurs when the program cannot process the current user's login information. This may occur if the program is momentarily down for maintenance or for system-wide updates. In rare cases, it may occur when internet traffic is limited or reduced. | To correct this, simply retry the action. If this error persists, please contact eNETEmployer Services. |
| Failed to load current user's options. | This message occurs when the program cannot load the current user's options from the payroll database. This is rare and may occur when internet traffic is limited or reduced. | To correct this, simply retry the action. If this error persists, please contact eNETEmployer Services. |
| File Name: <name-size-content type:application.type>: | This message is informational in nature, and occurs when you add a document to any one of the eNETEmployer program screen that support the document storage feature. | Since the message is simply reporting on the document name, size and type, no action needs to be taken. |
| First pay calculation of the year: 'nnnn'! Must clear YTD Balance - please check 'Clear YTD Balance' option. | This message occurs when you attempt calculate the first pay sequence of a new year, but have not set the Clear YTD Balance checkbox to Yes. eNETEmployer requires that year-to-date balances be cleared before the first pay of a new year is calculated. | To correct this, place a check in the Clear YTD Balance checkbox and retry the calculation. Note: This check box is to be used only when you run the first pay of a new year. If you attempt to check this check box for any other pay run, the calculation will fail. This message appears on the Payroll Processing - Calculations page. |
| Generate report test failed. | This message occurs in the Print Year-End Forms screen when you click the Test button for a report, but have not yet generated any T4s or T4As. | To correct this, ensure that you have generated your T4s or T4As before you attempt to test the report.. |
| Import Failed! null | This message occurs when importing a file that is not saved in the .CSV format (.CSV is the only supported import format). | To correct this, ensure that the import file is saved in a comma-separated (.CSV) format. |
| Import failed! Row number <nnn>: Employee# <nnn> - earning# <nnn> is missing. | This message occurs when importing hours into the Employee - Earning Items screen, but one or more employees has not been assigned an earning that appears in the import file. This can occur when you assign an earning to an employee in your third party program, and export their work hours, but the corresponding earning has not yet been assigned to the employee in eNETEmployer. |
To correct this: a) assign the missing earning to the employee(s) to your payroll and then import the file once again, or, b) assign the missing earning to the employee(s), and then use the import file as a reference to manually enter the data that was missed during the initial import procedure. |
| Import failed to find a suitable table row for id-column: Employee No.; value: nnn; import row: nnn | This message occurs when importing a file using the extended import format method, where import file contains valid data, but the payroll does not have a matching employee. This can occur when you add an employee to your third party program and export their work hours, but the corresponding employee has not yet been added to your payroll in eNETEmployer. | To correct this: a) add the missing employee(s) to your payroll and then import the file once again, or, b) add the missing employee(s), and then use the import file as a reference to manually enter the data that was missed during the initial import procedure. |
| Incorrect username/password combination | This message occurs when you are attempting to log in to the program, but are not entering a valid User Name, Password, or a combination of both. | To correct this, please review the credentials you are using to log in, and then retry the action. If you believe that you have the correct login credentials and the error persists, please use the Password Reset link to reset your password. If this is unsuccessful, please contact your payroll administrator to ensure that your User Name is valid and/or has not been changed. This message appears on the Login page. |
| Invalid expression | This message occurs when the program cannot correctly compute the function's expression. This could be due to a missing/mistyped variable, item, symbol or value. | To correct this, carefully review the expression and its related items, and then update the offending item as needed. This message appears on the Current Payroll - Functions page. |
| Invalid Number | This message occurs when you enter a number that does not conform to the required format for its respective cell. The most common errors of this nature include the Business Number cell (in the Current Payroll - Business Numbers screen), and the SIN cell (in any of the Employee Setup screens). | To correct this, you must enter a number that conforms to the required format in the cell. For example, if you are working with the Business Number cell, the number must consist of nine digits and must pass a CRC check upon saving the cell. The same rule applies if you are working with the SIN cell for an employee. |
| Missing email. Please use 'Options' menu to enter your email. | This message occurs when you have not entered an email address in the User - Options screen. eNETEmployer requires a valid email in order to send email notifications and password reset information. An email address is also required if you wish to receive an emailed copy of any messages that are sent to your Inbox screen using the Messaging feature (this can be useful if you wish to receive internal Messaging correspondence while you are not logged into the eNETEmployer program). To correct this, enter a valid email address. | To correct this, enter a valid email address in the User - Options screen. |
| Missing email address for employee: <Number Name> | This message is displayed in the Admin - Users screen when you generate user accounts and one of the emplyees does not have an assigned email address. | To correct this, enter a valid email address for the employee in the Employee - Setup Employee screen. |
| Multiple earnings of the same code: <Earning Name>, assigned to employee: <Employee Name> Please use 'Earning-Items' page to enter hours. | This message is displayed in the Payroll Processing - Speedy Update screen whenever one or more employees have a Temporary earning assigned, and the earning on which it is based is also being calculated for the period (i.e. the temporary earning does not have the Override option checked). | No correction is required as it is only a notice that you need to use the Employee - Earning Items screen to edit the hours (since the Payroll Processing - Speedy Update screen only allows you to a single occurence of any given earning). |
| No configuration was selected. | This message is displayed when you attempt to delete a customized view, but the "Default" view is the current selection. | To correct this, from the View Name list, select the view that is to be deleted, and then choose the Delete button. |
| No pay-sequence was selected. Generate report test failed. | This message occurs when you attempt to generate a report but have not yet calculated the payroll. | To correct this, go to the Payroll Processing - Calculations screen, and calculate the payroll, then return to the Reports screen and generate the report. |
| No row was selected to delete. | There are several reasons why this may occur: 1) When you choose the Delete function (via the button, properties menu, or keyboard), but have not yet selected a row, or 2) It can also occur when you have inserted a new row, and then attempt to delete it before it has been saved for the first time. | 1) To correct reason #1, ensure that you have selected one or more row in the table before chossing the Delete function. 2) To correct reason #2, Save the row and then retry the Delete function. |
| No T4 information available | This message occurs when you press either the Generate Report or Quick View button for a T4 or T4A report that has the Internet Filing (XML) output type selected, but there are no available T4s or T4As on which to base the XML file. | To correct this, ensure that you have generated your T4s or T4As before you attempt to generate the XML file. |
| No T4 information found for the selected report settings | This message occurs when you press either the Generate Report or Quick View button for a T4 or T4A report row that has the Email button activated. The warning indicates that there are no applicable reports to viewed/printed because they are all set to be emailed. | To correct this, remove the check from the Email Statements column. This will allow you to view or print the desired report. |
| Pay calculation failed. Please make sure your settings are correct, reload and try again. | This message occurs when eNETEmployer is not able to calculate the payroll. There are several reasons why this may occur: 1) You are attempting to calculate a payroll with a Pay Date that either falls into the latter half of the year (after July 1st), or into the following year, but eNETEmployer has not yet updated the tax settings for that year, or 2) You are attempting to calculate the first pay sequence of a new year, but have not set the Clear YTD Balance checkbox to Yes. |
1) To correct reason #1, you must wait to perform your payroll calculation until eNETEmployer has been updated with the tax settings for either the latter half of the year, or the subsequent year. Tax updates are typically applied to the sysem in mid-June (for pay dates after July 1st), or mid-December (for pay dates after Jan. 1st of the following year). 2) To correct reason #2, place a check in the Clear YTD Balance checkbox and retry the calculation. |
| Payroll calculation is locked! please wait until calculation is done, or use the 'Unlock' button if no calculation is currently running | This message occurs under several circumstances: a) when you open or attempt to update the Payroll Processing - Calculations screen while a payroll calculation is in process (this would typically happen while another administrative user is performing a calculation, or, b) when you open the Payroll Processing - Calculations screen while the calculation is locked. | The solution depends on your situation: a) If the calculation is currently under way, simply wait a few moments until it is complete, or, b) if the payroll has been locked, you can choose the Unlock button (note that you may need to add the Unlock button to your screen if it not already visible). |
| Please create a business account before proceeding with calculation | This message occurs when you attempt to add a new pay cycle but have not added a business account. | To correct this, you must first open the Business Accounts page and add an item accordingly. This message appears on the Payroll Processing - Calculations page. |
| Please create a Control before proceeding with calculation. | This message occurs when you attempt to add a new pay cycle but have not added a payroll Control item/row. | To correct this, you must first open the Current Payroll - Control page and add an item accordingly. This message appears on the Payroll Processing - Calculations screen. |
| Please create a default distribution before proceeding. | This message occurs when you attempt to add a new employee or employee template, but have not yet added a default distribution record. | To correct this, you must add at least one distribution record (in the Current Payroll - Distributions screen), because the program requires a default distribution in order to record transactions and to create journal entry items). |
| Please create a "Full-Rate" Business-Account before proceeding. | This message occurs when you are attempting to add a new employee to the payroll, but have not yet created the payroll's Business Number (BN). eNETEmployer requires a business number before an employee can be added. | To correct this, go the Business Accounts page and a Full Rate BN. This message appears on the Employee - Setup Employee page. |
| Please create a "Quebec" Business-Account before proceeding with calculation. | This message occurs when you are attempting to calculate a payroll for one or more Quebec employees (i.e. one or more employees have their Tax Province set to "Quebec"), but you have not yet added a Revenu Quebec Business Number. eNETEmployer requires a Quebec BN before a Quebec employee can be calculated. | To correct this, go the Current Payroll - Business Accounts page and add a Revenu Quebec Business Number. This message appears on the Payroll Processing - Calculations page. |
| Please save a backup before closing pay. | This message occurs when you are attempting to close a payroll sequence, but you have not yet created a backup file. This backup action is mandated to ensure that you always have a final state to return to if required. | To correct this, click the Backup button from the button bar to create a payroll backup. This message appears on the Payroll Processing - Calculations page. |
| Restore Failed! Please select a backup file to restore the database from! | The message can occur under several circumstances. You are attempting to restore a payroll sequence, but: a) you have not specified a valid payroll backup file, or, b) your chosen backup file may be corrupt. | To correct this: a) ensure that you are using a valid backup file. eNETEmployer backup files have a .dat extension and contain a text string that points to a specific area in your payroll database, or, b) ensure that the backup file is not corrupt. |
| Restoring a backup file is a lengthy process that will overwrite existing database. Please avoid touching the browser while restoring, continue restore? | This message occurs when you choose the Restore button in the Restore Employer Data screen. | No correction is required as it is only a warning that you should refrain from performing actions with the browser while the Restore function is in progress. This message appears on the Payroll Processing - Calculations and the Admin - Tools pages. |
| Row was updated or deleted by another transaction | This message occurs when multiple users are logged into the same account, and one of the users attempts to update a row that has been changed by the other active user. | Log out of the payroll and coordinate with other users so that you are not making changes at the same time. |
| Selected Payroll is still opened. You must close it before proceeding. Generate report test failed. | This message occurs when you select the Test button for the Generate EFTs report, but you have not yet closed the active payroll. | To correct this, you must close the payroll before you choose the Test button for the Generate EFTs report. |
| Setting 'Clear YTD Balance' will zero YTD when the pay is calculated! Please make sure that this is the first pay of the year. | This message occurs when you place a check in the Payroll Processing - Calculations screen's Clear YTD Balance checkbox, and then save the pay sequence row. | If you are preparing to calculate the first pay of the new year, then no action is required (i.e. the YTD values will be set to zero when you press the Calculate button). If you plan to calculate further pays in the current year, you should remove the check from the Clear YTD Balance checkbox to prevent the YTD values from being cleared. |
| Settings file for:<date> is not available, using current effective settings file. | This message occurs when you attempt to view or create a year-end report (in the Year-End - Print Year-End Forms screen), but the program does not yet have the year-end settings for the chosen year. | To correct this, open the Year End - Year End Settings screen, and add the required settings. Click here to learn more about creating year-end settings. |
| The document has no pages. | This message occurs when you generate or "Quick View" a document that has no data (and therefore nothing to display in the report). | To correct this, ensure that the related document has related data before generating or viewing it. For example, if you have not yet generated T4s, pressing the Generate Report button for the T4 report will display this message. |
| The employee age is out of CPP range. Please verify Birth Date: mmm/dd/yyyy. | This message occurs when you enter an employee's Birth Date that is out of range of CPP (i.e. under 18 or over 70 years of age). | If the age is correct, you may proceed as this is only a warning. If the Birth Date was entered in error, please adjust as needed. This message appears on the Employee - Setup Employee screen. |
| The file <name> <size> exceeds the maximum allowable file size of 10MB. | This message occurs when you attempt to upload a document that exceeds the maximum allowable file size of 10MB. | To correct this, you must only upload files that are less than 10MB. |
| The Password was not confirmed. Be sure the Password and the Confirm Password cells match exactly. | This error message occurs when you attempt a Save operation in a case where the characters entered in the Password cell do not exactly match those found in the Confirmation cell. | To correct this, simply re-enter the original Password, and then carefully re-enter the Confirmation Password to match the original. This message appears on the User - Options page. |
| Transaction already active | This message occurs when multiple users are logged into the same account, and one of the users attempts to update a row that has been changed by the other active user. | Log out of the payroll and coordinate with other users so that you are not making changes at the same time. |
| used "as rate of" earning. | This message occurs when you are attempting to delete an earning that another earning is currently using for its Rate of Earning setting. | To correct this, go the Current Payroll - Earnings screen and remove the offending earning from the Rate of Earning cell. |
| User {0} is already logged in. Please logout all your sessions and login again. | This message occurs when you are attempting to log in to the program but the ID you are using is currently logged in elsewhere. eNETEmployer permit only one login session per User ID. | To correct this, first log out of the other session and then retry the action. |
| User Name, <user@companyname>, must end with: @companyname | This message occurs when you are attempting to add a new program user, but are using a different suffix than the one that is assigned to your eNETEmployer account. | To correct this, ensure that the suffix matches your assigned company account (e.g. the suffix that matches your administrative login). For example, if your company's administrative login is "admin@abctrucking", then all user accounts must contain the suffix "@abctrucking". |
| Unparseable number "$nnn" | This message occurs when you enter a decimal number without including the "0" before the decimal point. | To corrrect this, enter a "0" before the decimal point. For example, to enter an amount of 45 cents, you would enter "$0.45". |
| Wrong backup file - Restore canceled! | The message occurs when you are attempting to restore a payroll sequence but: you have chosen a backup file for a different payroll. | To correct this, ensure that you are choosing the correct backup file for the active payroll. |
| Wrong Status: 'Posted'. Status must be: 'Created' to use this button. Please edit 'Status' column. | This message occurs when you choose the Post Job button, but the current job is already posted to your live recruitment page. | No correction is required. Simply refrain from clicking the button for jobs that are already posted. |
| You can only assign one P Value per function. | This message occurs in the Current Payroll - Functions page when you attempt to save a function that has more than one P Value type defined (you can only have one P Value type per function). | Review your entries in the Type column and ensure that only the P Value type is used only once. |
| You cannot upload more than 5 documents. | This message occurs when you attempt to upload more documents than the allowable limit of 5. | To correct this, consider removing some documents before adding new ones. You may also combine existing documents to reduce the overall number that you currently have stored (but remember that the maximum allowable file size for a single document is 10MB). |
| You must upload a JPEG, PJPEG, GIF, PNG, or X-PNG file. | This message occurs when you attempt to upload an image type that is not currently supported by the program. | To correct this, please try the upload again using one of the supported file types (JPEG, PJPEG, GIF, PNG, or X-PNG.). |
| You must use the Delete button to remove an employee. | This message occurs when you choose the Delete option in the Employee - Status Parameters screen's Status column (because you cannot delete an employee by choosing this status). | If you wish to delete an employee from a payroll, open the Setup Employee screen, and then click the Delete button on their row. View the Deleting Employees tutorial for details on this procedure. |